Sophisticated all-suite hotel with city views, LGBTQ+ friendly. Near Boston’s business district, New England Aquarium & Faneuil Hall. 723 guest reviews.
Guests consistently highlight the welcoming staff, spacious suites, and spectacular rooftop views, while noting its unbeatable spot for exploring Boston’s waterfront and nearby attractions.
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Marriott Vacation Club at Custom House, Boston is a sophisticated all-suite hotel set within a historic building in the heart of Boston's business district. Guests appreciate its unique open-air observation deck located on the 25th floor, offering panoramic views of the city skyline. The property combines modern comfort with a sense of history, providing a welcoming and upscale atmosphere as noted by multiple reviews.
The hotel offers extended-stay accommodations, making it suitable for visitors seeking spacious suites with amenities such as a fitness center, laundry facilities, a game room, and a theater. Its location at 3 McKinley Square places guests within walking distance of notable attractions including the New England Aquarium, Museum of Fine Arts, and Faneuil Hall Marketplace. The surrounding area features high-rises, banks, and a variety of bars and restaurants, which contributes to its appeal for both business and leisure travelers.
Visitors have highlighted the attentive and friendly staff who contribute to a comfortable experience, including helpful concierge services and thoughtful gestures such as complimentary cookies and guided tours. The property’s check-in time is 4:00 PM, with check-out by 11:00 AM. Being LGBTQ+ friendly, the hotel welcomes diverse groups of travelers.
Transportation options are convenient, with Boston Logan International Airport just 14 minutes away by car. Nearby hotels provide alternative accommodations close by, but this property stands out for those prioritizing suite-style lodging combined with city views and historical charm. While some guests have noted parking fees as a downside, overall feedback suggests the Marriott Vacation Club at Custom House offers a well-rounded experience for visitors exploring Boston’s downtown core.
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Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.
Perfect place to stay to explore Boston. All the staff were friendly and helpful from the valet to the bell hop and front desk. Perfect for families who want to walk to the Aquarium . Will definitely be staying again. Side note the bartender ( cant remember her name) made amazing drinks for me and my husband. She was engaging and friendly to all patrons.
“Heart of Boston” Great stay at the Marriott Vacation Club Pulse at Custom House. Perfect location near the waterfront and Quincy Market. The suites are spacious, the historic building is beautiful, and the observation deck views are incredible. Staff was friendly and helpful. Highly recommend for a Boston getaway.
We had such a great experience during our stay! The staff were extremely friendly and went above and beyond, even surprising us with anniversary gifts, which made our trip extra special. Everyone we spoke with was knowledgeable about the building and the surrounding area, offering great recommendations for things to do and places to eat. Our room was beautiful, spotless, and comfortable, and the overall atmosphere of the property felt welcoming and upscale. On checkout day, they even stored our bags so we could spend another day exploring the city without worrying about our luggage — a huge help! The location couldn’t be better — right in the heart of Boston and close to tons of restaurants, shops, and attractions. We’ll definitely be back for another stay!
We've been Marriott owners for almost 20 years. This was our best experience yet and we have loved all our stays/locations. The Custom House, which is very historic, is in the center of everything, the suite was lovely and the building magnificent, the people were extremely helpful and gracious. Every evening there was some sort of get together and they also offered cookies in the lobby each night. They had a great setup for a continental breakfast, very reasonablely priced, and a nice bar. We loved the make your own granola bar they had one afternoon. They even offered guided tours, some free, others with a small fee. We could not have asked for a better experience. Monika, the conceige was wonderful.
Wonderful stay with great service and views. Smooth check-in, very friendly staff, and a fantastic location near Quincy Market and the North End. The rooftop viewing deck with 360 views over Boston is a big bonus. Heads-up that non-owners may be invited to a Marriott Vacation Club presentation, but declining was no problem at all. Would definitely stay again.
What a fun experience for us to visit Boston for the first time! Other than our only parking option costing $56/day (I'm not even sure where the valet take the cars, but I think it's across the street). We love the top floor panoramic view, and the convenience of a fitness center and laundry room, along with the game room and theater, are great.
Our stay at the Marriott Vacation Club at Custom House in Boston Ma was nothing short of incredible! The staff went above and beyond to make our anniversary stay comfortable and unforgettable; Laila at the front desk had a bottle of wine and charcuterie board with a card sent up to our room for our occasion and it made us feel so special! The hotel is clean, smells incredible, and the view from the overlook at the 25th floor is beautiful. We definitely reccomend staying, it is well worth it
The location of this hotel is absolutely perfect for a trip to Boston. Everything we wanted to do and see was within walking distance. We only had to Uber twice for restaurants a bit further away. But that was only because we have some foot injuries. The walk to those places were no more than 20-25 minute walks anyway. The service was amazing and we felt very well taken care of. They also have special tours of the building and we even got to do the dark chocolate tasting course. It wasn’t too long but still delicious and informative. There is also a look out tower right under the clock. I recommend a day, twilight, and night visit up there. It’s gorgeous. The room worked perfectly. It was just my mom and me and as an experienced couch fold-out bed guy, it was a comfortable bed. The room has a great view as well.
Business district full of imposing banks & high-rises, plus Post Office Square & after-work bars.
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